Frequently Asked Questions
Everything you need to know about your Ionix Labs experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start the process.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your materials sustainably sourced?
Yes, Ionix Labs is committed to ethical manufacturing. We prioritize organic cotton and recycled polyester in our collections to reduce our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.