Returns & Exchanges
At Ionix Labs, we want you to be completely satisfied with your fashion purchase. If your new gear isn't the perfect fit, we offer a 30-day window for hassle-free returns and exchanges on all unworn items.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Affix the Label
Download and print the prepaid shipping label provided by our portal and attach it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our lab, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing